Today The 2nd of october 2015 and it’s my 5th week at the help desk and it's has been a smooth run for me and the team. I would say i like it more here every time of the week so this week we had to do our screencasts and each of us was given an app to Review. I happened to get a chance to review Canva, an awesome app for Graphic design $ Photo editing.
So before i started doing anything, i used online resources to find out what screencast was. idid’t know anything about it and because it’s the help Desk, you always opened to new things about Tech you didn’t really know so Just like anyone, i googled it and found out it was a digital recording of a computer screen like video screen capture that’s according to https://en.wikipedia.org/wiki/Screencast. so after doing that, i was referred to this online screen recorder by Mrs.Scheffer which was simple to use. But other than the screencast at the help desk, We also had to start on our Smart Planning sheet which is due sometime from now. Other than the class assignments, i had to help out a couple of kids and teachers with their tech problems. The problems i solved this week were about some kids who had their ipads freeze and so had to do the soft reset and that seemed pretty easy. i also got kids having problems with their class apps and couldn't do anything because most of the problems were from the apps itself maybe because of bugs. i offered great customer service this week not forgetting helping out Mr.Milton with the projectors which couldn’t work, so i like saved the day. So that’s how i would summarize my week at the help desk which i would was a smooth and easy week for everyone and always looking forward to what’s coming.
0 Comments
Leave a Reply. |